SHIPPING POLICY

Last updated: 15 August 2026

At WILFOS WORLD, we don't believe in mass-producing thousands of garments and holding huge amounts of stock. Our pieces are produced in limited quantities and made to order, helping us keep each Chapter limited and giving every piece its place within the WILFOS archive.

Because of this, please allow up to 2 weeks for your order to be produced and prepared before dispatch.

PROCESSING & DELIVERY

Once your order has been placed, it is sent for production and preparation.

Production & preparation: Up to 2 weeks

Delivery: Delivery times begin once your order has been dispatched and will depend on the destination and shipping service selected at checkout.

You will receive a shipping confirmation and tracking information where tracking is available once your order has been dispatched.

Please note that the 2-week production period is not the delivery time. Your order may arrive sooner, but we ask customers to allow the full timeframe when placing an order.

SHIPPING COSTS

Available shipping options and costs will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on your delivery destination, order and shipping service selected.

INTERNATIONAL ORDERS

We ship internationally where available.

International customers may be responsible for customs charges, import duties or other fees imposed by their country. These charges are outside of WILFOS WORLD's control and, where applicable, are the responsibility of the customer.

International delivery times can also be affected by customs processing and local postal services.

TRACKING

Where a tracked shipping service is used, tracking information will be provided once your order has been dispatched.

Please allow some time for tracking information to update after dispatch, as there can occasionally be a delay between the parcel leaving our fulfilment facility and the tracking system receiving its first scan.

DELAYS

While we work hard to get every order to you as quickly as possible, production, courier, postal or customs delays can occasionally occur.

The estimated delivery timeframe does not include unexpected delays caused by couriers, customs, weather, strikes or other circumstances outside our control.

If your order has not arrived within a reasonable period after the expected delivery window, please contact us and we will help investigate the shipment.

INCORRECT DELIVERY INFORMATION

Please make sure your delivery address is correct before completing your order.

If an order is returned because an incorrect or incomplete address was provided, additional shipping costs may apply if the order needs to be sent again.

OUR APPROACH

WILFOS WORLD is built around Chapters, limited releases and individuality.

We'd rather produce fewer pieces, take the time to make and fulfil them properly, and keep each release meaningful than mass-produce clothing simply to offer next-day delivery.

Thank you for being part of WILFOS WORLD.